~ Terms & Conditions ~ |
|||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
w Package Inclusion w Reservations and Check-in Procedures w Entry Requirements w Payment w Amendments w Cancellations w w Refunds w Tour Itinerary w Change of Itinerary w Special Requests w Package Price w Accuracy and Local Conditions w Liabilities w w Hotel Check-in / Checkout Time w Important Note : Extra Night Hotel - Standard - Room Type - Hotel Facilities and Added Values w w Force Majeure w Comments And Suggestions w |
|||||||||||||||
The Organizer mentioned in the text below refer to MAS Golden Holidays. The Travel Agent refers to the agent at the place of origin who makes travel arrangements and reservations for tour participants. The Tour Operator refers to MAS Golden Holidays representative in each destination who handles all the land arrangements such as transfers, sightseeing tours, hotel accommodation and meals (in certain destinations) at the destination. |
|||||||||||||||
| l | Round trip Economy / Business class air ticket on Malaysia Airlines |
||||||||||||||
| l | Hotel accommodation only*, accommodation tax and service charge on the cost of accommodation only |
||||||||||||||
| l | Round trip transfer between airport and hotel (if specified in the individual package price inclusion) |
||||||||||||||
| l | Daily breakfast plus any other meals specified in the itineraries Travel insurance (for details and relevant terms and conditions, |
||||||||||||||
please refer to a separate leaflet or contact your Travel Agent or MAS Golden Holidays) |
|||||||||||||||
| l | Service fee for collection of surcharges, taxes or other charges for airlines or government |
||||||||||||||
| l | TIC Levy (all airports taxes, fuel surcharges, Hong Kong airport security charge & other charges are not included) |
||||||||||||||
* Cost of accommodation is calculated on a twin-sharing basis and with passengers staying at the chosen hotel on a consecutive basis immediate upon arrival at the destination. Surcharge would be applied for a single room, adjustment(s) on your hotel check-in date and any additional beds arranged, the price will be listed in the website. For prices that are not covered in the website, please contact with your Travel Agent or MAS Golden Holidays |
|||||||||||||||
RESERVATIONS AND CHECK-IN PROCEDURES |
|||||||||||||||
ENTRY REQUIREMENTS It is your responsibility to ensure that you comply with all the visa and health requirements of the countries you intend to visit. We cannot be held liable for any illness, delays or costs resulting from your failure to meet these requirements. Please make sure that your passport is valid for at least 6 months from the day you arrive at your destination. Some countries may require a passport validity of more than 6 months and requirement for entry may vary from time to time and country to country. If in doubt, please consult your Travel Agent or the respective consulates. |
|||||||||||||||
|
PAYMENT
Peak season includes Christmas holiday,Chinese New Year holiday,Easter holiday and Public Holidays. For non-peak season travel :
|
|||||||||||||||
l |
Passengers should also note that certain hotels or resorts would require full payment be made 60 working days+ prior to departure during peak seasons. Kindly check details when you are planning for your holiday especially during Chinese New Year, Easter, Summer Holiday, Christmas, New Year and Local Festivals in the countries / cities that you are visiting. |
||||||||||||||
l |
MAS Golden Holidays reserves the right to cancel the booking without prior notice if the payment is not made by thedeadline specified. |
||||||||||||||
Please note that all payments are non-refundable once the package is confirmed. A package is confirmed when all of the following elements are confirmed: |
|||||||||||||||
l |
Hotel accommodation |
||||||||||||||
l |
Transfers/transportation |
||||||||||||||
l |
Tour arrangements as listed in the itinerary |
||||||||||||||
l |
Flight seat |
||||||||||||||
+ Working days are Mondays to Saturdays but excluding any public holidays in Hong Kong. |
|||||||||||||||
AMENDMENTS All modifications and extensions must be made at the time of reservation. Upon receipt of payment, any subsequent changes are subject to an administrative fee of HKD500 on any Aman / Bebas / Promotion Packages and HKD1,000 on any Cuti Packages, per person per amendment, plus any other applicable cancellation fees as imposed by our Tour Operators / hotels or airlines and such fees are due immediately when the amendment request is made. No amendment will be accepted within 20 working days+ before departure. All ticket sectors are valid on Flight / Date shown after document issued. All element include in the package are non-transferable after document issued. + Working days are Mondays to Saturdays but excluding any public holidays in Hong Kong. |
|||||||||||||||
CANCELLATIONS
|
|||||||||||||||
In addition to the cancellation charges listed above, passengers are also liable to pay for other applicable cancellation fees as imposed by our service providers. |
|||||||||||||||
REFUNDS Any refund application must be made within 1 month from the original check-in date at the hotel. TOUR ITINERARY The tour itinerary is subject to change according to your flight schedule and onward transportation arrangement. It may be affected by the domestic flight, ferry or train schedule or weather condition at the destinations that you will be visiting. Such situations are beyond our control and MAS Golden Holidays shall not be held responsible in whatsoever manner. CHANGE OF ITINERARY No changes can be made to the itinerary as listed in the printed copy or the electronic copy of the itinerary, unless by the Organizers in accordance with the provisions herein. SPECIAL REQUESTS Please note that special requests such as diet (in-flight or accommodation meals), room location/ type, a particular facility at a hotel, a particular view, etc. are not guaranteed and form no part of your booking with us. In view of the large number of requests made we are unable to advise you before departure if they cannot be met. HOTEL CHECK-IN/CHECK-OUT TIME Subject to hotel's availability, hotel rooms are generally available between noon and 3pm on your day of arrival, and are to be vacated by around 11am on your day of departure. |
|||||||||||||||
IMPORTANT NOTE Extra Night You are welcome to extend the duration of your itinerary by adding extra sightseeing tours or side trips. Please ask MAS Golden Holidays or your travel agent for extra night rates. MAS Golden Holiday's rate will no longer apply for any extension or tours arranged directly with hotels or tour operators. Hotel Standard As hotel standards may vary with destination, hotels or resorts in one city cannot be compared directly with those in another city. Room Type Room type stands for the type of room MAS Golden Holidays contracted with individual hotels. For example, "Run of House" means the room type that will be assigned by the hotel, which is subject to availability at the time of check-in. Hotel Facilities and Added Values Information on hotel facilities or added values is provided by the management of the individual hotel at the time of posting to this website. However, changes may occur after the information has been posted. We will make every effort to advise you of such changes if we are informed by the hotel before your departure. We regret that we cannot accept responsibility for any inconvenience caused if any of the listed facilities or added values is not available during your stay. |
|||||||||||||||
PACKAGE PRICE Prices are based on Economy Class / Business Class travel and are for per person in Hong Kong dollars. All packages depart from Hong Kong. Prices quoted in this website are valid for a specified time period. For prices that are not covered in the website, please check with MAS Golden Holidays or your travel agent. In the event when the travelling period falls into two periods of different prices, the basic package price will be based on that of the departure date. The extra night rates will be based on the actual dates of stay. Prices shown are for reference only. Prices exclude all other optional charges, including but not limited to airport taxes, fuel surcharges, optional items, special car transfer arrangement and any other charges incurred by the local tour operators. Our operation executive will confirm the price at the time of booking confirmation. Prices are subject to change without prior notice. Please check with MAS Golden Holidays or your Travel Agent for confirmation of prices prior to reservation. |
|||||||||||||||
ACCURACY AND LOCAL CONDITIONS |
|||||||||||||||
| a. |
Any of the expenses, damages or losses incurred or sustained by any tour participant who arise from or as a result of the delay or cancellation of any scheduled flight. |
||||||||||||||
| b. |
Any of the expenses, damages or losses incurred or sustained by any tour participant which arise from or as a result of changes in the travel programmers, routes or timetables, provided that, in the case of such changes which result in a decrease in the cost to the Organizers, an amount equal and limited to such decrease only shall be refunded to the tour participants. |
||||||||||||||
| c. |
Any of the expenses, damages or losses incurred or sustained by any tour participant who arise from or as a result of the missing of the flight due to the tour participant's failure to comply with airline check-in and boarding procedures, and/or failure to comply with visa and health requirements of the countries they intend to visit. |
||||||||||||||
| (II) |
It is expressly declared that all the airlines concerned, their servants, agents and affiliates are not liable, in contract, tort or otherwise, for any loss, damage or injury howsoever caused to the tour participants during the time in transit. The passenger ticket in use by such airlines, when issued, shall constitute the sole contract between the airlines and the purchaser of these tickets and/or the tour participants, and the tour participants shall be deemed to have full notice of the terms and conditions of such contractors. |
||||||||||||||
| (III) |
It is also expressly declared that MAS Golden Holidays, the Travel Agent and the Tour Operator act only as agents for the owners or contractors providing the means of transportation or other services used during the course of the tour. |
||||||||||||||
MAS Golden Holidays, the Travel Agent and/ or Tour Operator shall not be or become liable or responsible in any way for any loss, damage, injury, accident, delay, changes in schedule, hotel overbooking or other inconveniences to the tour participant or to the property or personal effects of such tour participant, which has been caused by such means of transportation or other services unless caused by the negligence of MAS Golden Holidays, the Travel Agent and/ or the Tour Operator. |
|||||||||||||||
FORCE MAJEURE MAS Golden Holidays has the sole and absolute discretion to cancel or shorten the duration of any tour in the event of act of god, war, riot, civil commotion, acts of terrorism, compliance with any law or government order, rule, regulation or direction, accident, flood or storm, strikes, hostilities, accident or other circumstances beyond the control of MAS Golden Holidays which render it necessary in its reasonable opinion that such steps be taken. MAS Golden Holidays shall be relieved of all liabilities and obligations resulting from the force majeure events mentioned above and shall not be obliged to refund any amount paid to the hotel or any unused portions of the hotel accommodation in such circumstances. |
|||||||||||||||
COMMENTS AND SUGGESTIONS We hope you enjoy your trip with our package programmed. If you would like to make any comments or suggestions, please write to us by mail, fax or email. |
|||||||||||||||
l Home l Package : Hot Deals - Free&Easy - Special Interest l Macau Departure l Destinations l
l Contact Us l E - Timetable l Enrich l E-Newsletter l Terms & Conditions l Privacy Statement l Disclaimer l Useful Links l